Welcome to our website "www.capuzzimoda.com". Access to and use of www.capuzzimoda.com are governed by these terms of use ("General Terms of Use"). Access to and use of this website imply that you have read, understood, and accepted these General Terms of Use as well as the Privacy section and their binding nature. This website is managed and maintained by the company DLF s.r.l., registered in the Register of Companies of Abruzzo, VAT number 02472730692, Tax Code 02472730692. DLF s.r.l.'s headquarters are located at Via Selva Piana, 82 Casoli (CH). If the services within the website are provided by DLF s.r.l., it will be understood that the General Terms of Use will govern the relationship between the user and this company. We remind you that the services you can access through the website, as well as any new use of them compared to their current use, such as the launch of new services by DLF s.r.l., will be subject to the General Terms of Use. The user acknowledges that DLF s.r.l. assumes no responsibility for the availability and use of the services. Remember that you can always contact DLF s.r.l. (www.capuzzimoda.com) by email via the Contact section (shop@capuzzimoda.com). For any other legal information, please refer to the Privacy sections of www.capuzzimoda.com. DLF s.r.l. may modify or simply update, at its sole discretion, all or part of these General Terms of Use as well as the documents referenced therein. Modifications and updates to the General Terms of Use will be binding as soon as they are published on the website in this section. Therefore, we invite you to regularly access this section to check the publication of the most recent and updated General Terms of Use of www.capuzzimoda.com. Please note that the General Terms of Use are subject to the provisions of Legislative Decree 6 September 2005, No. 206 ("Consumer Code") art. 66-bis and, in particular, the provisions of Section II of the Consumer Code regarding distance contracts. It is understood that any reference on the website www.capuzzimoda.com to clothing or other products does not constitute a sales offer and that the images related to the products, as well as the way they are presented on www.capuzzimoda.com, are merely illustrative of the activities of DLF s.r.l. If you do not agree, in whole or in part, with the General Terms of Use of www.capuzzimoda.com, please do not use our website.

The offer and sale of products on our website ("www.capuzzimoda.com") are governed by these General Sales Conditions. The products purchased on www.capuzzimoda.com are sold directly by DLF s.r.l., registered in the Register of Companies of Abruzzo, VAT number 02472730692, Tax Code 02472730692. You can request any information from DLF s.r.l. through our customer support services: contact Customer Service by email at shop@capuzzimoda.com. For further information, visit the Contact section. You will find information regarding orders and shipments, refunds, and the return of products purchased on www.capuzzimoda.com. For any other legal information, please refer to the sections: Terms and Conditions, Privacy & Cookies, and Returns and Refunds.

1.1 The Seller offers products for sale on www.capuzzimoda.com and conducts e-commerce activities exclusively with its final users who are "consumers."  

1.2 When we refer to "consumer," we mean any individual who acts on www.capuzzimoda.com for purposes not related to their commercial, business, or professional activities they may carry out. If you are not a "consumer," we encourage you not to engage in commercial transactions through www.capuzzimoda.com.

1.3 In line with its commercial policy, the Seller reserves the right not to process orders from entities other than the "consumer" or from orders that do not comply with its commercial policy.

1.4 These General Sales Conditions exclusively govern the offer, submission, and acceptance of purchase orders for products on www.capuzzimoda.com between the users of www.capuzzimoda.com and the Seller.

1.5 The General Sales Conditions do not regulate the supply of services or the sale of products by third parties who are present on www.capuzzimoda.com through links, banners, or other hypertext links. We recommend that before placing orders and purchasing products or services from parties other than the Seller, you verify their sales conditions, as the Seller is not responsible for the provision of services by third parties or the conclusion of e-commerce transactions between users of www.capuzzimoda.com and third parties.

1.6 www.capuzzimoda.com reserves the right to reject orders placed on its website if it deems that there are no adequate contractual grounds in line with the Seller's policies.

1.7 www.capuzzimoda.com reserves the right to remove or block users if they are deemed unsuitable according to the Seller’s contractual sales policies.

 

2.1 To complete the purchase contract of one or more products on www.capuzzimoda.com, you must fill out the order form in electronic format and submit it to the Seller electronically, following the relevant instructions. The sales contract will be stored in our archive. After completing the purchase contract for one or more products by submitting the order form, you will receive a confirmation email summarizing the operation and providing a summary of the essential characteristics of each ordered product, including the respective price (including all applicable taxes or duties), the payment methods used to purchase each product, the delivery methods for the purchased products, shipping and delivery costs, and the contact and geographic address of the Seller.

2.2 In the order form, which will be displayed immediately before finalizing the purchase contract, we will provide summary information about the essential characteristics of each ordered product, the price (including all applicable taxes or duties), and the shipping costs. The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data related to your order. The sales contract will be stored in our archive.

2.3 Product Availability. Product availability refers to the actual availability at the time the buyer places the order. This availability should, however, be considered purely indicative, as products may be sold to other customers before the order is confirmed due to their simultaneous presence on other online sales channels and in physical stores. Even after the order confirmation email has been sent, partial or total unavailability of the goods may occur. In this case, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately informed via email. If the buyer requests the cancellation of the order, terminating the contract, www.capuzzimoda.com will refund the amount paid within 14 days from the date of receipt of the goods, following a communication of withdrawal. Orders will be processed during the following hours: Monday to Friday, during the time slots visible on the website www.capuzzimoda.com.

2.4 Invoicing. The invoice can only be requested at the time of order confirmation by filling out the dedicated forms available immediately after payment. Invoice requests cannot be accepted after order confirmation or in the following days.

2.5 Severability Clause. If any clause of these General Sales Conditions is found to be invalid for any reason, this will not affect the validity or enforceability of the remaining provisions contained in these General Sales Conditions.

2.6 Contacts. Any information request can be sent through the appropriate form on the website or by using the following contact details:

• Email: shop@capuzzimoda.com, 

• phone: +39 0872982751 e +39 3913138601 

You can contact the store by phone from Monday to Friday during the following hours: 10:00 AM – 12:30 PM, 4:30 PM – 6:30 PM.

3.1 On www.capuzzimoda.com, we exclusively offer luxury and top-quality brand products for sale. These products are directly purchased by the Seller from manufacturers and authorized boutiques selling the brands featured on www.capuzzimoda.com, carefully selected for their strict quality controls.

3.2 The Seller does not sell used, irregular, or inferior-quality products compared to the corresponding standards offered on the market.

3.3 The essential characteristics of the products are presented on www.capuzzimoda.com within each product page. However, the images and colors of the products offered for sale on www.capuzzimoda.com may not correspond to the actual ones due to the browser and monitor used.

3.4 Product prices may be subject to updates. Please verify the final sale price before submitting the corresponding order form.

3.5 Purchase requests from countries not included in the SHIPPING section will not be accepted by the Seller.

3.6 All products are provided with an identification tag secured with a tamper-proof seal. Please do not remove the tag or its seal from the purchased products, as they are an integral part of the item. If you exercise your right of withdrawal, the Seller may refuse the return or not fully refund the amounts paid for the purchase of products that are missing their identification tag, have been altered in their essential and qualitative characteristics, or have been damaged. Each item must be returned in its original condition, unworn, with all original tags and labels attached, and must include all original packaging and accessories received with the order. Footwear and accessories must be returned in their original box, which is considered an integral part of the product and must not be damaged or used as external packaging for shipping.

3.7 Products sold on www.capuzzimoda.com are protected by the legal warranty of conformity as per Articles 128 et seq. of the Consumer Code.

3.8 Consumer rights regarding warranty on product conformity. The Consumer Code (D. Lgs. n. 206/2005) Articles 128-135 stipulates the obligation to ensure that the purchased goods conform to the characteristics and quality offered. The seller is therefore responsible for any conformity defects that exist at the time of delivery for all products sold in their stores.

3.9 A conformity defect exists when the product:

- does not match the description or lacks the qualities presented by the seller.

- has defects that limit its usual performance (e.g., poorly sewn buttons, defective seams). In the event that the Customer receives a defective item or if there is an error attributable to the seller in the fulfillment of the order, the return shipping costs will be covered by the seller.However, the Customer is required to provide photographic evidence of the defect or error, to be sent to Customer Service. The return will only be authorized after verification and approval by the seller.

3.10 The Legal Warranty exclusively protects the "consumer," i.e., the individual who, having purchased a product, acts for purposes unrelated to their business, commercial, craft, or professional activities, and therefore does not apply to products purchased with an invoice and VAT number by professionals and businesses.

3.11 The products must not have been used, worn, washed, or damaged;

the identification tag must still be attached to the products with the tamper-proof seal. In the case of a conformity defect reported within the required timeframe, the consumer is entitled to have the conformity of the product restored by the seller, at no cost, either by repair or replacement, or by a reasonable reduction in price or contract termination.  

In particular, the consumer is entitled:
- as a secondary remedy (if the first two remedies are impossible or excessively costly, or if not completed within a reasonable time, or previous repairs or replacements have caused significant inconvenience to the consumer), to request a price reduction or contract resolution.

- The consumer can assert their rights regarding the legal warranty of conformity by directly contacting the seller of the product—DLF s.r.l.—or by emailing: shop@capuzzimoda.com.

4.1 You can obtain information about how we process your personal data by accessing the Privacy Policy section. Privacy Policy.  

5.1 To pay for the price of products and the related shipping and delivery costs, you can follow one of the payment methods indicated in the order form. In no case will you be charged costs exceeding those actually incurred by the Seller in relation to the payment method you selected.

5.2 The payment for the order can be made using the following methods: bank transfer, credit card, PayPal, and Scalapay.

5.3 3 If you buy with Scalapay, you receive your order immediately and pay in 3 installments. Please note that the installments will be assigned to Incremento SPV S.r.l., related parties, and their assignees, and you authorize this assignment.

5.4 In the case of payment by credit card, financial information (e.g., credit/debit card number or expiration date) will be sent, via encrypted protocol, to Banca Sella or other banks that provide the relevant remote payment services, without any third party being able to access it. These details will also never be used by the Seller except for completing the procedures related to your purchase and for issuing refunds in the event of returns, due to the exercise of your right of withdrawal, or if necessary to prevent or report fraud to law enforcement authorities on www.capuzzimoda.com. The price for the purchase of products and the shipping and delivery costs, as indicated in the order form, will be charged to your account at the time of payment confirmation.

5.5 Complete the order and pay securely and conveniently by making a bank transfer directly to our account. You will receive an email with all the necessary bank details to complete the transaction through your home banking. Please note that the transaction may take from 1 to 3 days, and the order will be processed once the payment is credited. If you choose to pay by bank transfer, you must send us a payment receipt within 48 hours to the email address: shop@capuzzimoda.com. The order will be processed once the credit has been received (typically within 1 to 3 days). After this period, if the payment has not been credited, the order will be considered canceled.

5.6 It is also possible to settle the order and proceed with pickup directly at the store.

5.7 This online store operates from the European Union, and all transactions are conducted in Euros (unless otherwise specified). If you pay in a different currency, the currency conversion will be based on the exchange rate on the day of the purchase. There are no additional fees for currency conversion.

6.1 Discount codes are personalized codes that allow you to benefit from a discount on purchases made on www.capuzzimoda.com.

6.2 The discount code box is displayed on the first page of the purchase process: once you have added items to your Cart, enter your code in the discount code box and click "APPLY."

6.3 Limitations on the use of discount codes: A) The discount code with a value cannot be converted into cash in any way; B) It is not possible to use multiple discount codes in the same order; C) It is not valid for products that are already on promotion.

6.4 To learn about the specific shipping and delivery methods for products, access the Shipping section within the INFORMATION area. Please pay attention to what is reported in this section, as the VAT details included are an integral and essential part of these General Terms and Conditions of Sale and are therefore deemed to be fully known and accepted by you when submitting the order form.

7.1 You can request any information through our customer service channels in the Contact section, by sending an email to shop@capuzzimoda.com, or by contacting one of the stores by phone using the numbers available on the site.

10.1 After the returned products are received, the Seller will carry out the necessary checks to verify their compliance with the conditions and terms mentioned in paragraph 3. If the checks are successful, the Seller will send you an email confirmation of acceptance of the returned products. If the checks do not conclude positively, the Seller will inform you via email about the reduction in the value of the returned products. At the same time, the Seller will inform you of the amount that will be deducted from the sums you paid for the returned products. Alternatively, you will have the option to recover the products at your own expense, in the condition in which they were returned to the Seller.

10.2 Regardless of the payment method you used, the refund, whether full or partial, will be processed by the Seller as soon as possible and no later than fourteen (14) days from the date the Seller receives the returned goods, after verifying the correct execution of your right of withdrawal and the condition of the returned products.

10.3 The Seller will issue the refund using the same payment method you used for the purchase, unless you expressly agree with the Seller to use a different payment method, and provided you do not incur any additional costs as a result of the refund. If there is no match between the recipient of the products indicated in the order form and the person who made the payment, the refund will be issued to the person who made the payment.

10.4 The value date of the credit will be the same as the charge date; therefore, you will not incur any loss in terms of bank interest. If you choose to use a courier different from the one indicated by the Seller for the return, you will be responsible for the shipping costs, including VAT, and the responsibility for any loss or damage to the products.

11. Vip Area

11.1 Access to the vip area of the website is permitted exclusively to users registered to the Newsletter who have made purchases for a minimum total amount of €100. Once this threshold is reached, the user’s profile will be automatically enabled.

11.2 The user is responsible for maintaining the confidentiality and security of their access credentials and agrees not to share them with third parties. Any activity performed through the account will be considered, for all purposes, as carried out by the user.

11.3 Registered users may enjoy dedicated benefits, including access to exclusive products, discounts on new items, birthday discounts, and previews of events or new releases. Discounts cannot be combined with other promotions. All benefits are personal, non-transferable, and governed by these General Terms.

11.4 The website operator reserves the right to modify, suspend, or revoke the benefits reserved for registered users at any time, without prior notice.

11.5 The user may delete their account and personal data at any time, exclusively by unsubscribing frome the newsletter, subject to any legal or fiscal obligations arising from transactions carried out.

11.6 The company shall not be liable for any damages, losses, or expenses resulting from unauthorized access, misuse of credentials, or violations of these provisions.

11.7 Any violation of these provisions may result in the suspension or deletion of the user’s account.

12.1 These General Terms and Conditions of Sale are governed by Italian law (specifically by Legislative Decree 206 of 06/09/2005 – which regulates distance contracts in articles 50 to 67 – and by Legislative Decree 70 of 09/04/2003 concerning e-commerce) and must be interpreted accordingly.
12.2 Under Art. 14 of EU Regulation 524/2013, EU-resident consumers may file disputes through the Online Dispute Resolution platform at:
https://ec.europa.eu/consumers/odr/
This platform offers an out-of-court resolution tool for disputes related to online sales or service contracts.
Consumers may also seek resolution in court, if preferred.

The General Terms and Conditions of Sale are subject to modifications from time to time, especially considering any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on www.capuzzimoda.com. Users are therefore advised to consult the website regularly to check for any updates.