Shipping policy

Please pay close attention to the information contained in this section, as it forms an integral and substantial part of these General Terms and Conditions of Sale and is therefore deemed to be fully known and accepted by you at the time the order form is submitted.
DLF s.r.l. ships to Italy, Vatican City, the Republic of San Marino and the European Union.

Shipments are mainly carried out via BRT and DHL. In any case, DLF s.r.l. reserves the right to use other trusted couriers.

Countries and couriers:

Shipments are generally carried out via:

BRT for Italy, Vatican City, and the Republic of San Marino

DHL for EU countries.

Shipping costs:

Italy, Vatican City, and the Republic of San Marino:
Free for orders over €180.00
€7.00 for orders under €180.00

EU countries: €25.00

The recipient is responsible for any import taxes and customs duties imposed by the destination country. We are unable to determine in advance the exact amount payable for shipping, taxes, and duties; therefore, only the amount calculated at checkout should be considered valid.

Orders shipped to Italy, Vatican City, and the Republic of San Marino are prepared and delivered within 48–72 hours from the shipping date.
For EU countries, delivery times range from 3 to 5 working days from the shipping date.
Orders received on Fridays after 12:00 p.m. and those placed on Saturdays and Sundays will be handed over to the carrier within 1–2 working days.
Please note that delivery times are purely indicative and, although usually respected, cannot be guaranteed as they are subject to events beyond our control and responsibility.

Courier deliveries are generally made between 9:00 a.m. and 6:00 p.m., Monday to Friday, at street level and without prior notice.
If the recipient is absent, the courier will send an email to certify the delivery attempt, including contact details to reschedule a second delivery.
If you do not contact the courier within one day of the second delivery attempt, the parcel will be returned to the sender.

At the time of shipment, you will receive a notification from us or directly from the courier containing the tracking number, which can be used to monitor the delivery status of your parcel.
You can track your shipment on the website of the designated courier.
Upon delivery, please check that the package/envelope is intact. Our packages/envelopes are sealed with our branded tape.
If you notice any damage, you must report it by adding a written and reasoned reservation of inspection (e.g. “damaged packaging” or “torn envelope”).
Only by completing this procedure will you be able to initiate a refund request.


If you do not receive the goods within 96 hours of the shipping confirmation emails, please contact our Customer Service by sending an email to shop@capuzzimoda.com


The delivery address used will be the one provided at the time of order confirmation.
Please ensure that all details are correct to avoid delivery issues.
We remind you that it is important to provide a valid phone number so that you can be contacted at any time in case of delivery problems.